Privacy Policy

Last Updated: 15/11/2024

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Twitter monitoring service ("Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1. Information You Provide

• Account credentials (processed securely through third-party providers)

• User settings and preferences

• Payment information (processed securely through third-party providers)

• Task configurations and monitoring preferences

2.2. Automatically Collected Information

• Usage data (features accessed, monitoring activities)

• Performance metrics

• Error logs

2.3. Monitored Data

• Public Twitter/X data related to monitored accounts

• Tweet content and metadata

• Profile changes

• Following activity

• Image text through OCR processing

• Translation data (for Pro users)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service

• Process and manage your account

• Send notifications and updates

• Improve and optimize the Service

• Detect and prevent fraud or abuse

• Comply with legal obligations

• Respond to your inquiries and support requests

4. Data Storage and Security

4.1. Data Storage

• We store data on secure servers

• Monitoring data is retained for the duration of active tasks

• Account data is retained while your account is active

4.2. Security Measures

• Encrypted data transmission

• Regular security audits

• Access controls and authentication

• Secure socket layer (SSL) technology

• Regular backup procedures

5. Data Sharing and Disclosure

We may share your information with:

5.1. Service Providers

• Payment processors

• Cloud hosting providers

• Analytics services

• Customer support tools

5.2. Legal Requirements

• In response to legal requests

• To protect our rights and safety

• To investigate potential violations

• To comply with applicable laws

6. Your Data Rights

You have the right to:

• Access your personal information

• Correct inaccurate data

• Request data deletion

• Export your data

7. Cookies and Tracking

7.1. We use cookies and similar technologies to:

• Maintain your session

• Remember your preferences

• Analyze Service usage

• Improve performance

7.2. You can control cookie settings through your browser preferences

8. Third-Party Services

8.1. Our Service integrates with:

• Twitter/X API

• Payment processors

• Analytics providers

• Translation services

8.2. Third-party services have their own privacy policies and data practices

9. Children's Privacy

• The Service is not intended for users under 13 years of age

• We do not knowingly collect data from children

• Parents can request deletion of children's data

10. International Data Transfers

• Data may be processed in different countries

• We ensure appropriate safeguards for international transfers

• We comply with applicable data transfer regulations

11. Data Breach Procedures

In case of a data breach, we will:

• Notify affected users promptly

• Investigate the incident

• Take necessary remedial actions

• Comply with breach notification laws

12. Changes to Privacy Policy

12.1. We reserve the right to update this Privacy Policy

12.2. Changes will be effective upon posting

12.3. Significant changes will be notified via:

• Email notification

• Service announcement

• Website notice

13. Contact Information

For privacy-related inquiries:

• Email: [e-mail]

14. Compliance

We comply with applicable data protection laws, including:

• GDPR (where applicable)

• CCPA (where applicable)

• Local data protection regulations

15. Data Retention

15.1. We retain data for:

• Active accounts: Duration of service use

• Closed accounts: Up to 12 months

• Monitoring data: 12 months after task completion

• Legal requirements: As required by law

16. Your Choices

You can choose to:

• Opt-out of notifications

• Delete your account

• Export your data

• Modify monitoring preferences