Privacy Policy
Last Updated: 15/11/2024
1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Twitter monitoring service ("Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
2.1. Information You Provide
Account credentials (processed securely through third-party providers)
User settings and preferences
Payment information (processed securely through third-party providers)
Task configurations and monitoring preferences
2.2. Automatically Collected Information
Usage data (features accessed, monitoring activities)
Performance metrics
Error logs
2.3. Monitored Data
Public Twitter/X data related to monitored accounts
Tweet content and metadata
Profile changes
Following activity
Image text through OCR processing
Translation data (for Pro users)
3. How We Use Your Information
We use the collected information to:
Provide and maintain the Service
Process and manage your account
Send notifications and updates
Improve and optimize the Service
Detect and prevent fraud or abuse
Comply with legal obligations
Respond to your inquiries and support requests
4. Data Storage and Security
4.1. Data Storage
We store data on secure servers
Monitoring data is retained for the duration of active tasks
Account data is retained while your account is active
4.2. Security Measures
Encrypted data transmission
Regular security audits
Access controls and authentication
Secure socket layer (SSL) technology
Regular backup procedures
5. Data Sharing and Disclosure
We may share your information with:
5.1. Service Providers
Payment processors
Cloud hosting providers
Analytics services
Customer support tools
5.2. Legal Requirements
In response to legal requests
To protect our rights and safety
To investigate potential violations
To comply with applicable laws
6. Your Data Rights
You have the right to:
Access your personal information
Correct inaccurate data
Request data deletion
Export your data
7. Cookies and Tracking
7.1. We use cookies and similar technologies to:
Maintain your session
Remember your preferences
Analyze Service usage
Improve performance
7.2. You can control cookie settings through your browser preferences
8. Third-Party Services
8.1. Our Service integrates with:
Twitter/X API
Payment processors
Analytics providers
Translation services
8.2. Third-party services have their own privacy policies and data practices
9. Children's Privacy
The Service is not intended for users under 13 years of age
We do not knowingly collect data from children
Parents can request deletion of children's data
10. International Data Transfers
Data may be processed in different countries
We ensure appropriate safeguards for international transfers
We comply with applicable data transfer regulations
11. Data Breach Procedures
In case of a data breach, we will:
Notify affected users promptly
Investigate the incident
Take necessary remedial actions
Comply with breach notification laws
12. Changes to Privacy Policy
12.1. We reserve the right to update this Privacy Policy
12.2. Changes will be effective upon posting
12.3. Significant changes will be notified via:
Email notification
Service announcement
Website notice
13. Contact Information
For privacy-related inquiries:
Email: support@tweet-catcher.com
14. Compliance
We comply with applicable data protection laws, including:
GDPR (where applicable)
CCPA (where applicable)
Local data protection regulations
15. Data Retention
15.1. We retain data for:
Active accounts: Duration of service use
Closed accounts: Up to 12 months
Monitoring data: 12 months after task completion
Legal requirements: As required by law
16. Your Choices
You can choose to:
Opt-out of notifications
Delete your account
Export your data
Modify monitoring preferences
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